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Responsible Gaming
At Anonymous Casino, gambling should be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and keeping gambling within limits that are affordable and comfortable for you.
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Gamble for entertainment
Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy or system that can predict a result or ensure a profit. Previous results do not influence future results, and a win is never owed because you have experienced losses. Treat every wager as entertainment spending and only use money that you can afford to lose.
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Before you play, consider whether gambling fits your circumstances. Do not gamble with money needed for rent, mortgage payments, bills, food, education, savings or other essential expenses. Gambling should not be used to recover losses, manage debt, improve your mood or deal with stress. If you feel pressured, upset, tired or affected by alcohol or other drugs, taking a break is the safer choice.
Practical ways to stay in control
- Decide how much time and money you can spend before you start.
- Set a budget for gambling and keep it separate from essential household money.
- Keep track of your deposits, wagers, wins and losses rather than relying on memory.
- Take regular breaks and avoid chasing losses by increasing your stakes.
- Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
- Avoid gambling when you are affected by alcohol, medication or other substances.
- Remember that a win is not a reason to continue beyond your planned limit.
- Talk openly with someone you trust if gambling is becoming difficult to manage.
Tools and personal limits
Account and safer-gambling tools may help you keep gambling within the boundaries you have chosen. Depending on the options available on your account, you may be able to set deposit, wagering, loss or session limits, receive activity information, take a temporary break or request account closure. Limits are designed to support your decisions, but they are not a substitute for professional advice.
Set limits before playing
Choose limits that reflect your real budget and the amount of time you can reasonably spend. A limit should be low enough that reaching it does not affect your normal obligations or wellbeing. Once a limit has been reached, do not attempt to bypass it by opening another account, using another person’s account or finding another way to continue gambling.
Take a break or close your account
If you want time away from gambling, use an available break or self-exclusion option. If you believe you should stop gambling, request account closure or self-exclusion rather than relying only on willpower. During a break or exclusion period, do not create or use another account. Account restrictions may apply across relevant services where required by applicable rules.
If you need help using a responsible-gambling tool, contact customer support through the current support channel shown on the website. Do not send sensitive personal or financial information through an unverified channel. We will handle requests in accordance with applicable requirements and our account procedures.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it may affect finances, relationships, work, study, health and emotional wellbeing. Anyone can experience problems, regardless of age, income or previous gambling history. Recognising changes early can make it easier to take action.
Possible warning signs
- Spending more time or money gambling than you intended.
- Trying to win back money after losing or increasing bets to recover losses.
- Feeling restless, irritable or preoccupied when you cannot gamble.
- Hiding gambling activity, losses or account transactions from family or friends.
- Borrowing money, missing payments or selling belongings because of gambling.
- Gambling with money reserved for everyday expenses or important commitments.
- Neglecting work, study, relationships, sleep or other activities.
- Feeling worried, ashamed, hopeless or unable to stop despite wanting to stop.
- Using gambling to escape loneliness, anxiety, sadness or other difficult feelings.
One or more of these signs does not mean that you have a particular condition, but it may be a reason to pause and seek advice. You do not need to wait for a crisis before asking for help. Consider taking a break, setting stronger restrictions and speaking with a qualified support service or health professional.
Protecting young people and other vulnerable people
Gambling services are intended for eligible adults only. Keep your account details, passwords and devices secure, and do not allow another person to use your account. Use available parental controls, device restrictions and payment controls to help prevent access by children. If someone else may be gambling through your account, change your security details and contact support promptly.
Getting help and making a complaint
If gambling is affecting you or someone close to you, confidential help is available in Australia. You can speak with a qualified gambling-help service, a counsellor, a psychologist, your doctor or another trusted health professional. Support may include information, counselling, financial guidance and help to create a plan for reducing or stopping gambling.
If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through local emergency services or a crisis support service. If possible, move away from gambling, contact someone you trust and do not remain alone with the problem.
You can also ask a trusted family member or friend to help you monitor spending, manage access to funds and follow through with a break or self-exclusion request. Support from people close to you can make it easier to maintain boundaries, but you remain entitled to privacy and should choose a person you trust.
Questions, concerns or complaints
For questions about responsible-gambling features, account restrictions or a request to take a break, use the customer-support option provided on this website. If you have a complaint, provide clear information about the issue and any relevant account details through the secure channel available to you. We will review concerns under our applicable procedures and provide information about any further steps that may be available.
Anonymous Casino supports informed choices and does not encourage anyone to gamble beyond their means. Responsible gambling is a shared responsibility: use the available tools, pay attention to your behaviour and seek support early whenever gambling stops being enjoyable or manageable.
